The first responder
always wins the job.
Snap Service replies to leads on Yelp, Thumbtack, and SMS within seconds — qualifies them, provides estimates, and hands off to your dispatcher when they're ready to book.
How it works
From first message to booked job
Five steps. No configuration required for your first lead.
Lead comes in
A customer messages you on Yelp, Thumbtack, or SMS. Snap Service picks it up instantly — no delay, no missed message.
AI qualifies the lead
The AI asks natural follow-up questions to collect name, address, service type, and preferred time — without feeling like a form.
Estimate is provided
Using your own price list, Snap Service gives the customer a real range. If the service is close to something you offer, it asks a clarifying question before quoting.
Dispatcher takes over
When the lead is fully qualified, your dispatcher is notified and the AI steps back. You can also take over manually at any time with one click.
Follow-up if they go silent
If the customer doesn't respond, Snap Service sends automatic follow-ups on a configurable schedule. It stops the moment anyone replies.
Features
Less dispatcher load. More won jobs.
Every feature is built around one outcome: converting inbound leads into booked appointments without burning out your team.
Speed-to-lead that beats your competition
Research is clear: the first company to respond wins. Snap Service replies in under 30 seconds, every time — whether it's 9 AM or 11 PM on a Sunday.
Sounds like a real person, not a bot
The AI is trained to qualify leads naturally — short messages, conversational tone, no robotic scripts. Customers rarely know they're talking to software.
Price estimates from your own rate sheet
Upload your service categories and prices. Snap Service uses them to give customers real numbers — not vague "contact us for pricing" non-answers.
Automatic follow-ups that don't annoy
If a lead goes quiet, Snap Service sends scheduled follow-ups. The moment they reply — or your dispatcher does — follow-ups stop automatically.
Built to handle bursty volume
Queue-first architecture means nothing gets dropped when volume spikes. Every message is processed with retries, deduplication, and idempotency built in.
Each company gets its own setup
Per-company settings, per-company price lists, per-company prompt customization. Snap Service fits how you work, not the other way around.
Mini CRM
Your dispatcher has a dashboard, too
Snap Service includes a lightweight operator dashboard so your team can monitor conversations, step in when needed, and never lose track of a lead.
Integrations
Works where your leads already come in
Snap Service connects to the channels your customers use — no switching platforms, no copy-pasting leads into spreadsheets.
Receives lead requests via webhook. Replies sent through Zapier webhook bridge.
- Inbound lead webhook
- Outbound via Zapier
- Auto-qualification flow
Lead processing and conversation logic fully integrated. Outbound API configuration available per partner setup.
- Inbound lead processing
- Full conversation logic
- Outbound per partner config
Two-way SMS messaging through your existing Twilio number or messaging service.
- Inbound SMS webhook
- Outbound SMS via Twilio
- Messaging Service SID support
Used as a relay for Yelp outbound replies. No coding required to connect your Yelp account.
- Yelp reply relay
- No-code setup
- Webhook trigger/action
Common questions
Things you probably want to know
Straight answers, no marketing spin.
No. Snap Service handles the first-response and qualification layer — the work that happens before a dispatcher is needed. Your team still closes the deal, schedules the visit, and builds the customer relationship. Think of it as a filter that makes every conversation your dispatcher touches a warm, qualified one.
What customers say
From people running real service businesses
We were losing leads every evening because nobody was watching the phones. Now every Yelp message gets a reply in under a minute. Our close rate on online leads went up noticeably in the first month.
I was skeptical that customers wouldn't notice it was automated. Most of them don't — and the ones who do don't care, because the answers are accurate and fast.
The pricing feature alone is worth it. Customers get a real number immediately instead of 'we'll call you back to discuss.' It filters out the tire-kickers before we ever pick up the phone.
Names and identifying details withheld per customer request.
FAQ
Frequently asked questions
Stop losing leads
to a slow first response
We're onboarding home service companies now. Request a demo and we'll reach out within one business day.
No commitment required. We'll follow up to understand your setup before recommending anything.